Store Policies

Welcome Queens.

Here at Beauty Queen Brand, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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SHIPPING

Standard Shipping 5-10 Business Days Excluding Weekends & Holidays.

Correction Orders 2-3 Weeks for Verification Process. 

Our business hours are Monday through Friday from 9:00 am to 6:00 pm EST. All orders received before 2:00 pm are processed and will ship within 24 hrs, however if your information is invalid or more information is needed, processing time may vary . Orders placed over the weekend will be processed Monday morning.

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LOST SHIPMENT

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us immediately. We will contact USPS and initiate a trace for your package and start an investigation. If it is determined that your shipment has been lost don't worry Beauty Queens a replacement will be sent.

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RETURNS

​According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable-condition as is.

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